RETURN POLICY

Return & Refund Policy – Zeenoor

At Zeenoor, we take pride in providing premium quality products, reliable shipping, and customer satisfaction. Every order undergoes strict quality checks and secure packaging before dispatch.

Since our products are carefully selected and inspected, we maintain a limited and strict return policy. By purchasing from Zeenoor, you agree to the terms outlined below.

 General Return Policy

  • Returns are only accepted in cases of manufacturing defects or wrong item delivered.

  • Products must be unused, unworn, and in original condition with tags and packaging intact.

  • Any request for return must be raised within 48 hours of delivery.

  • After the 48-hour window, no returns or exchanges will be accepted under any circumstances.

 Non-Returnable & Non-Refundable Items

For hygiene, safety, and fairness to all customers, the following are non-returnable:

  • Sale or discounted items

  • Digital or downloadable products

  • Gift cards and vouchers

  • Customized or personalized orders

  • Items damaged due to customer mishandling

 Return Procedure

To initiate a return:

  1. Email us at zeenoorshop@gmail.com within 48 hours of receiving your order.

  2. Provide order number, product details, and clear photos/videos of the item and packaging.

  3. Our support team will review and decide if the return request is valid.

  4. If approved, customers must ship the item back at their own cost to our designated return address.

  5. Once inspected, if the claim is valid, we will issue a store credit (not a cash refund).

 Refunds and Store Credit

  • Refunds are not provided in cash. Instead, Zeenoor issues store credits that can be used for future purchases.

  • Store credits are valid for 60 days from the date of issuance.

  • In cases where a refund is exceptionally approved, it will be processed to the original payment method within 10–15 business days, excluding shipping fees.

 Shipping Costs

  • All return shipping costs must be covered by the customer.

  • Original shipping fees paid at the time of purchase are non-refundable.

  • If the wrong or defective item is confirmed, Zeenoor will cover the return shipping charges.

 Damaged or Wrong Product

  • If you receive a wrong item or damaged product, report it immediately with photos.

  • Valid claims will be eligible for either a replacement or a store credit.

  • Claims raised after 48 hours of delivery will not be entertained.

 Final Decision

Zeenoor reserves the right to:

  • Approve or reject any return request based on evidence.

  • Refuse returns that do not meet the above conditions.

  • Modify or update this policy at any time without prior notice.

Contact Us

For all return and refund inquiries, please contact us:

Important Note

By shopping with Zeenoor, you agree to this Return & Refund Policy. Our policy is designed to protect customers while also preventing misuse of returns. We believe in fair trade, strict quality standards, and SEO-driven business growth to ensure the best possible shopping experience for all.